Companies Registry Account - CRA

The Companies Registry Account (CRA) is an online account that allows secure electronic interactions when accessing the Companies Registry Online System (CROS) through a username and password (login credentials). The Registry recommends that you do not share your login credentials at any time. To create an account, please register.

The CRA creates a profile for the user, which is used to auto-populate relevant information wherever their name appears on documents being submitted to, or records kept by the Registrar. This ensures consistency in the system, and allows users to submit documents quickly and efficiently.

Personal Account

The CRA is used to conduct personal transactions. When used solely for personal transactions, it is considered to be a personal account and allows a registered user to:

  • maintain their personal information (profile)
  • view their personal transaction history
  • grant approvals for their personal details to be added to documents
  • appoint agents to conduct transactions on their behalf
  • manage their personal account balance
  • indicate their association(s) with companies and business registered prior to CROS
  • access online services to submit and pay for personal transactions using their personal account balance OR
  • access and pay for online services using their personal account balance (personal transactions)

Associated Account

The CRA may also be used to conduct transactions as a partner of a business, or a director or secretary of a company, or as an authorised agent, where the registered user holds such roles. When used in this manner, it is considered to be an associated account and allows a registered user, in addition to all the personal transactions stated above, to:

  • maintain the records of their company(ies)/business(es)
  • view the transaction history of their company/business
  • grant approvals for the details of their company/business to be added to documents
  • appoint agents to conduct transactions on behalf of their company
  • manage the account balance of their company/business
  • indicate the associations of their company with companies and business registered prior to CROS
  • access and pay for online services using the account balance of that company/business (transactions on behalf of that company or business)
  • access online services to submit transactions on behalf of their clients

The associated account is managed through set roles within CROS. Each role is separate and is used to conduct particular transactions.

The roles connected to your account are specific to the associations you hold; each account is uniquely tailored to its user.

Companies Registry Account Roles

The associated account is managed through set roles within CROS:

  • Individual - where a person is transacting business in his/her personal capacity
    • Note: any reference to the individual role is also a reference to the ‘personal account’
  • Director - where a person is a director of a company and is transacting business for and on behalf of that company
  • Secretary - where a person is a secretary or assistant secretary of a company and is transacting business for and on behalf of that company
  • Partner of Firm/Partnership - where a person is a partner in a business and is transacting business for and on behalf of that firm/partnership
  • Individual agent - where a person has been appointed as an agent
  • Agency employee - where a company or firm/partnership is appointed as an agent, the person transacting business for and on behalf of that agent
  • Member of an Act of Parliament (AOP)/Corporation Sole (CS) - the directors/trustees/managers/officers of the AOP or the person occupying the office of CS.

How roles are added to your account

The appropriate roles are added to your CRA when:

  • your association(s) are approved by the Registry
  • you grant approval to be added to a document, and the document is successfully registered
  • you are appointed as an agent, or agency employee
  • you register a Company Incorporated by Act of Parliament or Corporation Sole with CROS

Logging into CROS

When logging into CROS, depending on whether your CRA is a personal account or an associated account, the process is as follows:

Personal accounts

When logging into CROS for the first time:

  • enter the e-mail address, provided when creating the CRA, as the username for the account
  • enter the one-time password sent to that e-mail address for the first login
  • change your password

When logging into CROS thereafter:

  • enter your username
  • enter your password
  • click login

Associated accounts

Individual Role

When logging into CROS for the first time:

  • enter the e-mail address, provided when creating the CRA, as the username for the account
  • enter the one-time password sent to that e-mail address for the first login
  • change your password

When logging into CROS thereafter:

  • enter your username
  • enter your password
  • click login
  • select the individual role
  • login
Director role
First time users

To conduct transactions on behalf of a company, a director or secretary of the company must activate the account by:

  • entering their username and password
  • clicking login
  • selecting the director role and your company
  • logging in
  • entering the email address and telephone contact of the company

The information submitted will be reviewed by the Registry. Once processed, you will receive confirmation, by email, of the account activation.

Existing users:
  • enter your username and password
  • click login
  • select the role of director and the company
  • login
Secretary role

Note: this role covers both Secretaries and Assistant Secretaries.

First time users

To conduct transactions on behalf of a company, a director or secretary of the company must activate the account by:

  • entering their username and password
  • clicking login
  • selecting the role of secretary and the company
  • logging in
  • entering the email address and telephone contact of the company

The information submitted will be reviewed by the Registry. Once processed, you will receive confirmation, by email, of the account activation.

Existing users:
  • enter your username and password
  • click login
  • select the role of secretary and the company
  • login
Partner of firm/partnership role
First time users

To conduct transactions on behalf of a firm/partnership, a partner of the firm/partnership must activate the account by:

  • entering their username and password
  • clicking login
  • selecting the role of partner of a firm/partnership and the firm/partnership
  • logging in
  • entering the email address and telephone contact of the company

The information submitted will be reviewed by the Registry. Once processed, you will receive confirmation, by email, of the account activation.

Existing users:
  • enter your username and password
  • click login
  • select the role of partner of a firm/partnership and the firm/partnership
  • login
Company Incorporated by Act of Parliament or Corporation Sole role
First time users

To login as a member of a Company Incorporated by Act of Parliament or as the person occupying the office of Corporation Sole, each person must have registered and created their CRA (as an individual) and then apply to register the Company Incorporated by Act of Parliament or Corporation Sole.

Existing users:
  • enter your username and password
  • click login
  • select the role of company incorporated by act of parliament/corporation sole
  • login

Maintaining your account balance

The account balance is what is used to make payment for all transactions submitted through CROS, based on the role you have logged into. When depositing money for the first time, or adding money to your account balance, it is done through a ‘Top Up’. Account balances may be topped in person at the Companies Registry Counter, using this form.

How to top up an account balance in person:

  • Print and complete the Account Balance Top-Up Form
  • Submit the form at the Companies Registry Counter
  • Pay the required amount at the Companies Registry Cashier

Download the Account Top-up form here

The form is also available at RGD offices.

How account balances are maintained when using your CRA Roles

When you top up your account, depending on the role used, the money will be credited to the account balance of that role. Each account balance is separate, therefore:

  • The money cannot be used by or transferred to another role; e.g., if you top up money using the individual role, and want to submit a transaction on behalf of your company, you must use either the director or secretary role to top up that company’s account balance.
  • the money cannot be used by or transferred to another organisation; e.g., if you are a director of multiple companies and top up money for Company A, but wish to submit a transaction on behalf of Company B, you must also top up the account balance for Company B.

Individual Role

This role is used when managing your personal transactions. When you top up using this role, the money is credited to your personal account balance and will be debited when you submit transactions in your own name.

Director or Secretary Role

This role is used when transacting business for and on behalf of your company. When you top up using this role, the money is credited to that company's account balance. This balance will be debited when any director or secretary submits transactions on behalf of the company.

Partner of a Firm/Partnership Role

This role is used when transacting business for and on behalf of your firm/partnership. When you top up using this role, the money is credited to that firm/partnership's account balance. This balance will be debited when any partner submits transactions on behalf of the firm/partnership

Individual Agent Role

Agency Employee Role

Transferring money from a subscription account to your CRA

Existing Companies Subscription Account holders may request a transfer of the funds from the subscription account to their Companies Registry Account (CRA). To do this:

Download the Subscription Account Transfer form here

The form is also available at the RGD offices.

Updating personal details in your CRA

Your personal details (information submitted when creating your CRA) are accessible only through the Individual role. While you may have various roles in CROS, your information may only be updated when logged in as an Individual. Your personal details are stored within the My Account section of your CRA. This information is used throughout CROS and should always be current You are strongly advised to update your account whenever a change occurs. Your account should always be an accurate reflection of your current information.

How to update your personal details

Name

To update your name, where your name was changed by marriage, deed poll or otherwise:

  • Login to your CRA using the individual role
  • Select “My Account”, “Name”, and:
    • enter:
      • Your new name details
      • The date of change
    • upload:
      • A copy of the document evidencing the change
      • One form of photo ID with the new name
  • Click save

These details will be reviewed by the Companies Registry. Once approved, you will receive confirmation by email and your record will be updated in CROS.

Address and Contact

To update your address or contact details:

  • Login to your CRA using the individual role
  • Select “My Account”, “Profile” and update the relevant fields
  • Click save

Email

To change your email:

  • Login to your CRA using the individual role
  • Select “My Account”, “Email”
  • Update the information
  • Click save

Password

To change your password:

  • Login to your CRA using the individual role
  • Select “My Account”, “Password”
  • Update the information
  • Click save